CUSTOMER CANCELATION POLICY
Customers of Crush Disposal have the right to cancel services at any time. Please note that Crush Disposal will not issue refunds for services not rendered before the end of the quarter. If customers choose to cancel prior to the end of a current quarter that is paid in full, refunds will not be issued.Crush Disposal will continue to offer services paid by each customer for the period paid in advance. Crush Disposal invoices customers prior to each new quarter. Every customer of Crush Disposal will pay for each quarter in advance and billing is sent out thirty (30) days prior to each new billing cycle. If cancellation is desired by a customer of Crush Disposal a twenty (20) day notice is required in writing or via e-mail to Crush Disposal during each new billing cycle and or PRIOR to the current quarters ending period.
CUSTOMER MISSED PICK UP/"NOT OUT" POLICY
Crush Disposal customers are required to place their waste containers out before 7 am or the night before their scheduled pick up day. If the customer fails to place their waste and recycle out in a timely manner our drivers will continue to the next customer on the route and place a "not out" on the route sheet designated for that day of pick up. If a "not out" is stated by the driver, the customer will be required to wait until their next scheduled pick up day the following week. No courtesy pick up will be offered.
Our drivers work diligently to ensure all customers are picked up each week. However, if our drivers make a mistake and miss the customer, we will work hard to ensure that our customers are picked up within the week of their missed pick up or the as soon as possible at the beginning of the following week depending on their scheduled day of pick up.
CUSTOMER LATE PAYMENT POLICY
Established Crush Disposal customers are sent invoices for the upcoming billing cycle thirty (30) days in advance prior to the next quarter's start. Customers are given this time to pay their bill. If the customer fails to pay the invoice by the due date stated on the invoice, services will be suspended by Crush Disposal until the quarterly dues are paid in full.
New customers with Crush Disposal starting during a current billing cycle will be required to pay for services by their assigned start date. If the customer fails to pay the invoice by the due date stated on the invoice, Crush Disposal will suspend services until the invoice is paid in full.
All Crush Disposal Customers who are placed on a "suspended" status due to nonpayment must pay their invoice a minimum of 24 hours before their next pick-up day to ensure they are added back into the route. Any payments received after the office closes will not be applied until the following business day, and customers will have to wait until the following week for pick up. No courtesy pick-up will occur for customers who are past due.
Please note Crush Disposal will not offer any credit for missed weeks of service due to nonpayment.